Privacy Policy

Privacy Policy - the basics

Effective Date: January 1, 2025

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At TNBACR AUTOMOTIVE, we are committed to respecting your privacy and safeguarding the information you share with us. This Privacy Policy explains how we handle the information we collect when you use our towing, roadside assistance, and autobody repair services.

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When you contact us for service, we may collect certain details such as your name, phone number, email address, and home or service location. We also gather information about your vehicle, including make, model, VIN, and license plate, along with service-specific details such as the location of a breakdown or accident. If applicable, we also collect payment information and insurance details to help us complete your request.

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The information we collect is used solely to provide our services. This includes dispatching towing and roadside assistance, coordinating autobody repairs, processing insurance claims, communicating with you about your service request, and ensuring secure payment transactions. We may also use information to improve the quality of our services, respond to customer inquiries, and comply with any legal obligations.

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We do not sell or rent your personal information to third parties. Information is shared only when necessary, such as with your insurance company to process claims, with law enforcement or emergency services in the case of accidents, or with trusted partners who help us with payment processing or related business functions.

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To protect your information, we implement reasonable security measures designed to prevent unauthorized access, misuse, or disclosure. However, while we work hard to secure your data, no system can be guaranteed as 100% secure.

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As a customer, you have rights over your information. You may request access to your data, ask us to correct any inaccuracies, or request deletion of your personal information from our records. You may also opt out of receiving non-essential communications at any time.

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If you use our website, please note that we may use cookies or similar technologies to improve your browsing experience, track service requests, and provide a secure and reliable platform for online contact.

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This Privacy Policy may be updated from time to time as our services evolve. Any changes will be posted on our website with a revised effective date, so we encourage you to review it periodically.

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